How to exchange / return:
1. Download the package label and return slip on our return portal here
2. Pack the goods securely before sending them back
3. If you do not wish to use our return portal, the goods must be returned to Flora D, Sindalsvej 21, 8240 Risskov, Mrk. Returned goods
Exchange for another item or size
If you want to exchange for another item or size, you can use our return label for free. You can exchange in two ways:
1. We will send you the new item once we have received your return. Contact us if necessary. beforehand so that we can reserve the item for you.
You can buy the new item at the shop immediately if you want to be sure it will not be sold out. Then we return the amount for the returned item when we receive it.
If you want to exchange for an item that is more expensive than the returned item, use option no. 2.
You can pick up a return slip and free package label on our return portal:
Flora D provides a 30-day full right of return / cancellation from the day you receive the goods. The goods must, as far as possible, be returned unused, in original packaging and in the same condition as upon receipt. Please pack the item securely when you return and DO NOT put a return label directly on the original packaging. Once we have received the item and approved the return, we will refund the money as soon as possible on the same payment card with which the items were purchased.
As far as possible, also enclose a copy of your invoice and remember to save your postal receipt as proof that the item has been returned to us.
Return of goods must be made to the following address: